Customer Support
contact@customercs.com
+1 (507) 448-8190
Monday – Friday
9:00 AM – 5:00 PM ET
(Closed weekends & US holidays)
GEX Corp
Lakeland, FL 33804
United States
Most emails answered within 24 business hours. Refund and shipping questions are prioritized.
Send Us A Message
Have a question that isn't covered on the FAQ page? Fill in the form and our team will be in touch.
Before You Write
Many common questions are already answered on the FAQ section of the homepage and on our dedicated policy pages. Checking these first usually gets you a faster answer:
- Where is my order? See the Shipping Policy page for tracking and delivery timing
- How do I get a refund? See the Refund Policy page for the step-by-step process
- How does VapoFil work? See the Ingredients and How It Works sections of the homepage
- Can I take it with my medication? See the Disclaimer page and consult your physician
- How long until I feel it? See the 12-week timeline article
Press & Partnership Inquiries
For press, partnership, or business inquiries, please email contact@customercs.com with the subject line "Press" or "Partnership" and a brief description of your inquiry. These messages are routed separately from customer support and may take 2–5 business days for a response.