1. Introduction
This Privacy Policy describes how VapoFil ("we," "our," or "us") collects, uses, and shares information about you when you visit vapofiel.com (the "Site"), purchase products, or otherwise interact with us. By using the Site, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Information You Provide
- Order information: Name, shipping address, billing address, email address, phone number, and payment details
- Account information: If you create an account, your login credentials and preferences
- Communications: Information you share when you contact customer support, leave a review, or respond to a survey
Information Collected Automatically
- IP address, browser type, device identifiers, and operating system
- Pages viewed, time spent on pages, and referral sources
- Cookies and similar tracking technologies
3. How We Use Your Information
- To process and fulfill your orders, including shipping and customer service
- To send order confirmations, shipping updates, and important account notifications
- To respond to your inquiries and provide customer support
- To send marketing communications, where you have provided consent (you can opt out at any time)
- To improve the Site, our products, and the overall customer experience
- To detect, prevent, and investigate fraud or other illegal activity
- To comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We share information only with:
- Service providers who help us operate the business — payment processors, shipping carriers, email services, customer support platforms, analytics providers
- Partners who help us promote our products, such as websites that feature VapoFil; these parties receive only anonymized referral data
- Legal and safety authorities if required by law, court order, or to protect our rights, safety, or property
- Business transfers in the event of a merger, acquisition, or sale of assets, where customer information is one of the transferred assets
5. Cookies and Tracking
We use cookies and similar technologies to remember your preferences, analyze site usage, and personalize content. You can control cookies through your browser settings. Disabling cookies may affect site functionality.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for at least 7 years for accounting and tax purposes.
7. Data Security
We use industry-standard security measures including SSL/TLS encryption, secure payment processing, and access controls to protect your information. No method of transmission over the internet is 100% secure, but we work continuously to safeguard your data.
8. Your Privacy Rights
Depending on where you live, you may have rights to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Data portability (receive a copy of your data in a portable format)
- Withdraw consent to marketing communications at any time
To exercise any of these rights, contact us at contact@customercs.com.
9. California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.
10. European Residents (GDPR)
If you are in the European Economic Area, the United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation including the rights listed in section 8. Our lawful basis for processing is typically the performance of a contract (your order), consent (marketing), or legitimate interests (fraud prevention, site improvement).
11. Children's Privacy
VapoFil is intended for adults aged 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, contact us and we will delete it.
12. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Review their privacy policies before providing any information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised "Last Updated" date. Continued use of the Site after changes constitutes acceptance of the updated policy.
14. Contact Us
For questions about this Privacy Policy or how we handle your data, contact us at:
Email: contact@customercs.com
Phone: +1 (507) 448-8190
Mail: GEX Corp, Lakeland, FL 33804, USA