Shipping Policy

1. Where We Ship

VapoFil currently ships to addresses within the United States and US territories only, including all 50 states, Washington DC, Puerto Rico, Guam, American Samoa, the US Virgin Islands, and APO/FPO military addresses.

We do not currently ship internationally. If you live outside the US, sign up for restock notifications at contact@customercs.com and we will let you know when international shipping becomes available.

2. Shipping Rates

3. Order Processing & Delivery Time

Orders are processed and shipped from our US fulfillment center within 24 to 48 business hours of payment confirmation. Orders placed on weekends or US holidays are processed the next business day.

Delivery times are estimates from the date of shipment, not the date of order placement. Add 1–2 business days for processing.

4. Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number and a link to track the package on the carrier's website. If you do not receive a tracking email within 48 business hours of ordering, check your spam folder, then contact contact@customercs.com.

5. Discreet Packaging

We understand that supplement orders sometimes need privacy. Every VapoFil package is shipped in plain, unbranded outer packaging. There is no "VapoFil," "GEX Corp," or "male vitality" wording visible on the exterior of the box. The return address shows our shipping center, not the product name.

Your neighbors, family members, and roommates have no way of knowing what is inside the package by looking at it.

6. Shipping To Multiple Addresses

If you need to ship part of an order to a different address (for example, as a gift), please place separate orders. Our system does not currently support split shipments within a single order.

7. Address Accuracy

It is your responsibility to provide a complete and accurate shipping address at checkout. We are not responsible for delays or non-delivery caused by incorrect address information. If you realize you entered the wrong address, contact contact@customercs.com immediately — we can usually correct it before the package ships.

8. Lost Or Stolen Packages

Once a package is marked "delivered" by the carrier, responsibility transfers to the recipient. If your tracking shows delivered but you have not received the package:

• Check with neighbors and household members
• Look for the carrier's photo confirmation in the tracking details
• Contact your local USPS office with the tracking number
• Email contact@customercs.com — we will help investigate

In cases of carrier-confirmed loss, we will work with you to send a replacement at our discretion.

9. Failed Delivery / Return To Sender

If a package is returned to us because of an undeliverable address, refusal of delivery, or failure to claim from a holding location, we will contact you to confirm a corrected address. Reshipping costs are the customer's responsibility unless the original error was on our side.

10. Holidays & Seasonal Delays

During US holiday seasons (Thanksgiving, Christmas, New Year) and major carrier strikes or weather events, expect 2–5 additional business days on delivery. We do our best to communicate delays proactively when known.

11. Contact

For any shipping-related question, our team is happy to help.

Email: contact@customercs.com
Phone: +1 (507) 448-8190
Hours: Mon–Fri, 9am–5pm ET