1. Our Promise
Every VapoFil order is protected by a 60-day money-back guarantee from the date of purchase. If you are not completely satisfied with the product, the results, or the experience for any reason, you can request a full refund of your purchase price.
We back this policy because we believe in the formula. We would rather have a happy customer who tried it and decided it was not right for them than an unhappy customer stuck with a product they will never use.
2. Eligibility
- Refund requests must be submitted within 60 days of the original purchase date
- The refund applies to one order per customer (the first qualifying order)
- You must contact customer support to initiate the refund (do not return product without authorization)
- Original shipping charges (if any) are non-refundable
- Digital bonus eBooks are yours to keep regardless of refund status
3. How To Request A Refund
The process is short and human. Here are the steps:
Step 1 — Contact Us
Email contact@customercs.com from the email address used on your order. Subject line: "Refund Request - Order #[your order number]". Or call +1 (507) 448-8190 during business hours (Mon–Fri, 9am–5pm ET).
Step 2 — Provide Order Details
Include your order number, the email address used at checkout, and (optionally) a brief note about why you're requesting a refund. Your feedback helps us improve, but it is not required.
Step 3 — Return The Bottles
Our support team will provide a return mailing address. Ship the bottles (used or unused, full or empty) using a tracked mail service to that address. Keep your tracking number — refund processing requires confirmation of return shipment.
Step 4 — Receive Your Refund
Once we receive the returned package, your refund is processed to the original payment method. You will receive an email confirmation. See the timing table below.
4. Refund Timing
| Stage | Typical Timing |
|---|---|
| Refund request acknowledged by support | Within 24–48 business hours of email |
| You ship bottles back (after receiving address) | Customer's responsibility |
| Package received at our return center | 3–7 business days after shipment |
| Refund processed to original payment method | 2–5 business days after package received |
| Funds appear on your statement | 5–10 business days after processing (depends on bank) |
5. What Is Refunded
Your refund covers the full product purchase price. The following are not refundable:
- Original shipping charges (if applicable — most packages qualify for free shipping)
- Return shipping costs (you cover return postage)
- Bank fees or currency conversion fees charged by your card issuer
6. Damaged Or Defective Product
If your order arrives damaged, leaking, or with a broken safety seal, contact us within 7 days of delivery. Email contact@customercs.com with a photo of the damage and your order number. We will send a replacement at no cost — no return required.
7. Wrong Or Missing Items
If you receive the wrong item or a bottle is missing from your shipment, contact us within 14 days of delivery. We will correct the order at no charge.
8. Bonuses Are Yours To Keep
The 5 free digital bonuses included with 3-bottle and 6-bottle orders are yours to keep, even if you request a refund. They were a gift, not a conditional discount.
9. Repeat Refund Requests
The 60-day guarantee applies to your first qualifying order. We reserve the right to decline refund requests on repeat orders or where there is evidence of abuse of the policy.
10. Cancellations Before Shipment
If you wish to cancel an order before it has shipped, contact contact@customercs.com immediately. We can usually cancel within the first few hours of order placement. Once an order has been handed off to the carrier, the standard refund process applies.
11. Questions?
For any question about a refund, the timing, or your specific order, our team is happy to help.
Email: contact@customercs.com
Phone: +1 (507) 448-8190
Hours: Mon–Fri, 9am–5pm ET
Ready To Try VapoFil Risk-Free?
Your purchase is protected by our 60-day money-back guarantee. If it does not work for you, we make it right.
Order VapoFil Today